At Work

Shubham

Mittal

Business Analyst · Product Manager · Operations Strategist
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Headshot
"Outcomes over outputs. Understand the problem before picking the tool."
$300K
Fraud Recovered
$200K+
Losses Uncovered
60%
Workflow Reduced
3+
Years Impact

About Me

About Me


Where I'm From

Originally from India, I'm now based in Atlanta, GA after completing my Master's in Technology Management at the University of Illinois Urbana-Champaign (GPA: 3.8/4.0). My path from mechanical engineering to business analysis wasn't linear it was driven by a simple realization: the most impactful solutions start with truly understanding the problem, not jumping to the tool.


How It Started

At Oxigen Services India, I was thrown into a high-stakes environment 5,000+ kiosks processing $6M in transactions daily. When I helped define requirements for a fraud detection system that recovered $300K, I realized I wasn't just running queries, I was shaping how an organization makes decisions. That's when business analysis became more than a job title. It became a craft.


What I Do

I partner with stakeholders across Finance, Operations, and Product teams to identify problems, define requirements, and deliver solutions. Whether it's writing user stories, prioritizing backlogs using MoSCoW, building profitability models, or facilitating sprint planning, I focus on outcomes over outputs. I believe great products emerge when you understand not just what stakeholders ask for, but the underlying problems they're trying to solve.


Domains I've Worked In

Fintech & Risk · E-Commerce & Supply Chain · Education Policy · HR & Workforce Analytics
From validating $6M daily transaction flows to uncovering $200K+ in hidden margin losses, I bring analytical rigor to messy, realworld problems.


Beyond Work

When I'm not buried in dashboards or sprint boards, you'll find me playing chess (rated 1800, always looking for a match), diving into conversations about historical events and mythologies, or unwinding on the dance floor. I'm also building Talk Palette, an Instagram page about living an intentional, simplified life. I believe curiosity outside of work makes you sharper inside of it.

Experience

Product & Business Analysis

Product Design, Backlog Management, Sprint Planning, User Stories, Acceptance Criteria, UAT, Stakeholder Management, Roadmap Planning, Requirements Gathering (BRD/FRD), Gap Analysis, Process Mapping

Data & Operations

Data Validation, Exception Handling, Quality Control, Data Reconciliation, Root Cause Analysis (5-Why, Fishbone), Lean Six Sigma (DMAIC), KPI Development, Pareto Analysis, Performance Testing

Technical Tools

Python, SQL (PostgreSQL, SQL Server), Tableau, Power BI (DAX), Excel, Snowflake, NetSuite

Cloud & Platforms

AWS (Redshift, Aurora, QuickSight, EMR, DynamoDB), Google Cloud Platform

Project Management

Agile (Scrum), Waterfall, SDLC, JIRA, Confluence, Visio, MoSCoW Prioritization

Certifications

Six Sigma Green Belt (Ernst & Young) · Google Advanced Data Analytics Professional · AWS Cloud Practitioner

Research & Teaching Assistant — Gies College of Business, UIUC

  • Enhanced consumer behavior research through conceptual modeling and advanced visualizations, supporting faculty-led research initiatives
  • Mentored 10 MSBA Business Practicum teams on project execution, strategic framing, and stakeholder communication
  • Refined statistical tables and data visualizations, translating complex academic findings into clear, actionable formats for industry and academic audiences

Business Analyst

Road Ready Wheels
May 2025 – PresentChicago, IL
  • Led sprint planning with Finance stakeholders for NetSuite data integration of 10K+ SKUs, resolving data inconsistencies and establishing a unified analytics foundation
  • Built 4-quadrant product classification framework categorizing inventory into Winners, Traffic Drivers, Niche, and Underperformers — driving discontinuation of 200+ unprofitable items
  • Developed profitability model uncovering $200K+ in hidden shipping costs, influencing pricing strategy for 150+ items and eliminating below-cost sales
  • Created 3-model demand forecasting system for top 50 revenue-generating products achieving 42% prediction accuracy, supporting inventory planning and reducing stockout risk

Business Analyst · Product Manager

Data Science Research Services, UIUC
Mar 2025 – PresentChampaign, IL
  • Defined product requirements for end-to-end hiring management platform consolidating review, communications, and pipeline tracking — delivering unified dashboard reducing workflow time 60% for 500+ candidates
  • Refined product backlog using MoSCoW framework; sequenced work to minimize dependencies, reducing feature cycle time from 4.5 to 2.8 weeks (38% improvement)
  • Analyzed 10K+ merchandise transactions identifying slow-moving inventory, recommending SKU rationalization strategy improving turnover 35% and reducing carrying costs 20%
  • Facilitated sprint reviews every 2 weeks with stakeholders; implemented feedback loop reducing post-deployment defects by 45%

Senior Operations & Risk Analyst

Oxigen Services India
Mar 2022 – Jul 2024Gurugram, India
  • Defined product requirements for compliance system across 5K+ kiosks processing $6M daily; partnered with engineering to deliver solution recovering $300K in fraudulent transactions
  • Identified operational improvements using 5-Why analysis; implemented solutions reducing errors from 30% to 9% and increasing revenue $150K annually
  • Gathered executive KPI requirements; built Tableau dashboards with SQL ETL pipelines for C-suite, reducing manual reporting 60% and enabling real-time risk monitoring
  • Developed and validated predictive risk models improving fraud detection accuracy 40% and reducing false positive rate 25% through iterative performance testing

Projects

Sales & Customer Dashboard

Sales & Customer Dashboard — Tableau

Interactive Tableau dashboard for sales performance and customer analytics. Features KPIs, trend analysis, and customer segmentation — designed for executives and sales managers to drive data-driven decisions.

TableauData VisualizationKPIsCustomer Segmentation
Interactive Executive Dashboard
View on GitHub
HR Analytics Dashboard

HR Analytics Dashboard — Tableau

Workforce analytics dashboard providing insights into demographics, hiring trends, salary analysis, and employee records. Enables data-driven people decisions for HR teams and hiring managers.

TableauHR AnalyticsWorkforce PlanningPython
Workforce Insights at a Glance
View on GitHub
DSRS Email Automation

DSRS Email Automation — Tableau + Python

Automated communication pipeline built with Python Flask and Tableau Actions. Clicking a student's NetID triggers an email via Outlook SMTP — bridging dashboards with real-world workflows.

Python FlaskTableauSMTPWorkflow Automation
Automated Communication Pipeline
View on GitHub
Customer Lifetime Value Analysis

Customer Lifetime Value Analysis

End-to-end CLTV analysis exploring acquisition costs, conversion rates, revenue, ROI, and lifetime value across marketing channels. Rich visualizations surface actionable channel-level insights.

PythonCLTVMarketing AnalyticsJupyter
Multi-Channel ROI Analysis
View on GitHub
Credit Scoring & Segmentation

Credit Scoring & Segmentation

Credit risk evaluation using FICO methodology. Calculates customer credit scores and segments profiles into risk categories for data-driven financial decision-making.

PythonFICO ScoringRisk AnalysisSegmentation
FICO-Based Risk Segmentation
View on GitHub

Connect with me

I love meeting fellow builders, analysts, and product thinkers. I'm open to roles in Business Analysis, Product Management, Operations, and Data Analytics — wherever I can turn messy problems into clear solutions. Let's connect and build something meaningful together.